3-21-2022 Release

Textel Platform Updates

Blast Updates

This week was some of the loose ends for Blast:

View Campaign Results report
Scheduling messages & UTC time display bugs
Blast Index page filters by Status, Start Date, and Line
Hooking up the index page for primary and secondary actions on a campaign

Within the next two weeks, we expect Blast to be client-ready.

Public API

Webhook Management Endpoints
1. Allowing clients to setup the webhooks for receiving messages and getting their status
GET Message Endpoint
1. Allows clients to get the details of a message via the API

Conversation Search Optimization

We have rolled out additional optimizations to the Conversation sidebar search that will speed up the load time of the conversation inbox.

Visual Summary Reports

In the Reports section of the platform, users can now run Visual Summary reports. These reports are available at the Account and Line level. They provide three visualizations for the time range specified:

Big Number modules that display these stats:
1. Total Message Count
2. Conversation Message Count
3. Blast Message Count
4. Mobile Initiated Count
5. User Initiated Count
6. Responder Initiated Count
7. Average Messages Per Conversation
Messages Per Day By Product Graph
1. Displays a bar graph over time that breaks out the message counts by day and by product. This graph is clickable and interactive.
Line Summary
1. A table with a break out of message counts by line.

Bug Fixes

HIGH: CRUDy Generating Zipwhip Webhooks is Breaking
MEDIUM: Report History Queue Time & Display is in UTC and not Account's timezone

RingCentral Update

User Initiated Outbound Send Message Form

We have updated the way users can initiate an outbound message to a mobile contact they haven't interacted with before.

The user will simply have to mention the bot with the word "message" and it will bring up an interactive form in the messaging window.

"@SMSBot message" - would pull up the card to the left and allow the user to select their outbound line, put in the mobile number, type in their message, and hit send.

Upon send we will create the conversation in RingCentral and send the message to the mobile user. The send form also disappears after send.

Page updated

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