Embedded Files
Textel Platform Updates
Custom Opt In/Out Keyword Responders
Custom Opt In/Out Keyword Responders
We need to allow our clients to define custom keyword responders that influence a contact's consent status (opt in/out). While Zipwhip automatically tracks STOP and UNSTOP, other carriers vary in how they manage the consent status.
As a result, we are managing the status within our platform.
When setting up a Keyword responder, a user can now specify if the responder needs to update the consent status of a contact.
If yes, the user can then specify whether the triggering of this Responder opts a contact in or out of communications.
Once saved and enabled, our system will then modify the consent status of a contact should they text in the keyword.
** Some caveats apply with Zipwhip since they only recognize and enforce STOP/UNSTOP.
Improved Conversation Re-Opening Options
We wanted to make it a little easier to reopen closed conversations within the Platform. Now, you have three options to reopen a closed conversation:
By finding the conversation in the inbox and clicking the Re-Open button
By finding the conversation and simply sending a new message to reopen it
By going through the New Conversation flow and finding the contact and clicking Start to reopen
Added In-App Link to Support Knowledge Base
Added In-App Link to Support Knowledge Base
To make it easier for users to access our support website, we added an icon in the rail of the platform that when clicked, will display quick links to our support site.
This icon will display in the same spot on every page in our platform.
In addition, we added a prompt to text us for support, including our support line.
Improved Styling of the Conversation Send Box
We have rearranged the message box within Conversations to make it a bit easier to access the buttons.
We moved the action buttons underneath the message box to provide more space.
We also increased the prominence of the send button to make it distinct from the other actions.
We moved the character counter over to the left side of the message box.
Added Line Names to Conversation Dropdowns
When in Conversations, there are two places we have added the Line Name alongside the Line Number for added context.
In the Line filter dropdown at the top of the Conversations inbox panel.
When starting a new conversation and selecting an outbound line to send from.
Unit Test Coverage | These items improve our quality control measures pre-deployment.
Contacts Microservice
Line Microservice
Responder Microservice
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