4-18-2022 Release

Textel Platform Updates

Manage Account - Usage Sections

Since we have the ability to store the message and user billing plans in our platform, we can now display usage graphs to give users the ability to see where they stand compared to their plan.

In order to be able to display information in the usage meters, the client has to have billing details defined in CRUDy. To access the graphs, clients can go to their Manage Account page and see them on the right hand side of the page.

Blast Dirty Data Navigation Alert

In the Blast flow, if you attempt to navigate away from a page without saving your data, we will alert you that leaving will result in lost data. This will help make sure users are aware they may lose data if they leave the page without saving, giving them the chance to save or proceed.

Sinch Receive & Status Webhook Setup

We have integrated with Sinch's SMS API and in this release added the handling of the message receive and status webhooks.

Platform Health Items

Added Retry Logic to User Emails

Bug Fixes

HIGH: Conversation Timestamps Off 5 Hours in Message History

Nice CXone Integration

Integration Updates for New Platform

We are in the process of integrating our new platform with Nice CXone so we can onboard new clients to it. We have made some progress in this release:

GetLastMessage Endpoint
Conversation Pop-Out Panel

RingCentral Integration

Improved Handling of Bot Installations without a Textel Account

We have updated our logic for handling bot installations on the RingCentral side, when the account installing the bot has not been setup with Textel yet. We will now posted a DM to the user with instructions to fill out our lead form. Additionally, we will collect their information on the installation so that we can follow up with them without needing to go to RingCentral to get their information.

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