Embedded Files
Textel Platform Updates
Textel Platform Updates
Import Contact Consent Status
We now have a new import available for contacts that allows clients to import the opt in or out status of a contact for a specific outbound line.
This import gives clients the opportunity to set the initial status of a contact for a given line, if it was collected via other means, e.g. legacy Blast, website form, other CRM, etc.
IMPORTANT NOTE: This will only allow clients to influence the opt in/out status of a mobile number if it is NOT ALREADY SET. Clients will not have the ability to flip statuses that are already set as it would negate the integrity of the status. Once set, the only way to adjust it is for the mobile number to text in.
To access this new feature, go to the Contacts or Contact Imports page and click on the Import button. A new menu option will display for "Consent Status Import".
A form will appear allowing the client to import a CSV file. Just like contact imports, there is not a specific template, clients can map their fields.
Required fields:
Mobile Number
Status - accepted values are "Opted In" and "Opted Out"
Outbound Line - this specifies which specific line the status should apply to
Added More Specific Line Types
In an effort to broaden the types of phone numbers/lines that we support, we have expanded our Line Types in our system. The goal for this was to allow us to get more specific on Domestic vs. International and other attributes like Long Code, Short Code, etc.
We have a couple more stories to make sure all line types are supported throughout the system. This update was to add/adjust the existing database values and update the selection in CRUDy setup.
Line Types:
Toll Free
Domestic Long Code
International Long Code
Domestic Short Code
International Short Code
Alphanumeric Sender Id
Emoji Search
We have added a search box to the emoji list in the message box to make it easier to find the perfect emoji to add to your Conversation, Responder, or Blast message.
Conversation Auto-Close Endpoint
We are pushing out the backend infrastructure that will allow us to support a configurable account setting to automatically close conversations that have no new activity after the specified time. Closed conversations can be reopened at any time and would be automatically reopened if a customer replies after the specified time.
This will help for performance and allow clients to keep their Conversation inbox clear. It will also be used to keep healthier connections with our integration partners like Nice and Genesys.
The front end for this feature will be available in a later release.
Bug Fixes
CRITICAL: RingCentral | Filter Extension List to Only Compare User Types (breaking team creation for a specific account)
MEDIUM: Platform App Options flat improperly set on bulk line imports
MEDIUM: Nice | Null Conversation ID Error
MEDIUM: Nice | GetLastPersistValue Null Reference Error
Page updated
Google Sites
Report abuse