Messaging Sizes & Character Limit Updates

We are rolling out updates to our system that align how we segment messages in our platform to match the limits of the carriers. This will ensure that we are billing customers for the same count of messages that we are being charged by the carriers.

READ THIS SUPPORT ARTICLE

While most of the details are covered in the article above, here are some key things:

1. Max message composition size is being increased from 500 to 600 characters (imposed on the API as well)

2. We have added counters to all message composition boxes throughout the platform to give real-time feedback to the client as they type

3. Added an overall campaign message counter on the Blast Create screen

4. This is only applicable to clients on our v2 platform

NOTE: Because CCaaS agents primarily use the native chat message box, we cannot interject a customer character/message counter in that view. However, the counters do exist on any of the outbound forms.

Updated Sending Status from Twilio & Bandwidth

We don't always get the final delivery confirmation from Twilio and Bandwidth, so we have made the Twilio Sent status and Bandwidth Sending status a final status that maps to Delivered. 

Failed messages would get a separate status update.