4-21-2022 Release

Textel Platform Updates

Welcome Page

Now that we have Blast and need to support clients who will have Blast only and no Conversations product, we needed to create a Welcome Page/Homepage on the platform. This replaces Conversations as the homepage.

In this very first iteration, it welcomes the user by name and provides some prompts on actions they can take. In future iterations we will have metrics and other interesting data points to look at and interact with.

Blast - Archiving Campaigns

We have added functionality that allows users to archive their Blast campaigns. Users have the ability to unarchive as well.

Archived campaigns are filtered out of the Blast list by default but can be accessed using the Status filter at the top of the page. This gives users the flexibility to hide and organize their campaigns in view, especially after they have successfully run.

Archiving an active campaign that is either running or scheduled, will cancel the messages and stop them from sending.

Mobile Push Notifications for Android Devices

We have implemented the underlying methods to allow us to push browser notifications to mobile browsers on Android devices. This is not available on iOS devices because Apple does not support them.

What This Means

If a user has an Android device and has our website open in a browser on their phone (even if they are not looking at the site specifically at the moment), just having it open works, our site will push notifications to the phone when new messages come in.

It is worth noting that the user will still need to go into the site on their phone and enable browser notifications within the Textel platform. They will also need to make sure that they have the setting on their phone to allow their browser of choice to send push notifications.

Contact Imports on a Queue

We have updated how we do contact imports in our system so that they now process on a queue instead of in real-time. This removes the limitations for the number of contacts a user can import at once.

Now, a user can import nearly any number of contacts in a file and our system will put that import on a queue. We have created a new page called Contact Import History that will display any imports you have done and their status.

Conversation History Report

To support some needed items for our upcoming Nice CXone integration launch, we have added to columns to the Conversation History report:

Conversation ID
Agent ID

CRUDy Enable All Toggles on Permissions

To streamline the act of setting permissions on Accounts, Users, and Lines, we have added "Enable All" checkboxes next to a product level permission set that when checked it will update all of the permission toggles on (and off if unchecked).

Bug Fixes

HIGH: Invite User Email Validation (improving the email validator and trimming out any trailing spaces)
HIGH: Receiving Attachment Bugs - we resolved a number of issues in the system for receiving attachments of different types/sizes and improved the retry handling among other enhancements

Nice CXone Integration

Integration Updates for New Platform

We are in the process of integrating our new platform with Nice CXone so we can onboard new clients to it. We have made some progress in this release:

GetMessageById Endpoint
Single Sign On (SSO) Implementation
Persist Value Support

RingCentral Integration

Moved RingCentral Code Out of Foundation Code Repository

There are no functional changes to the user, but this Platform Health initiative gives us more flexibility on our deployments to deploy RingCentral independently of our primary Foundation code base.

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