Embedded Files
Textel Platform Updates
Textel Platform Updates
Conversations - Display Delivery Receipts
We have updated how we display message status receipts in our message history.
We have mad them more visible by pulling them outside of the message bubble.
We will only display the "Delivered" status on the last message in the history
If it is any other status other than Delivered, we will always display it.
Expanding Responder Actions
To being the initial infrastructure to support Bot flows, we are expanding our Responder Actions to accommodate multiple types as well as allowing a single responder to trigger multiple actions. This will allow us to not only handle the standard opt in and opt out actions, but support for things like:
Auto-Assigning a Contact to a Contact List
Hitting an API endpoint or app action
Suppressing a Chat Creation
Assigning the Conversation to a Specific Agent
The above items are not yet possible, but the work we are doing in this release and the next 1 or 2 will start making these things a reality.
In this release, in addition to refactoring our Responder Action model, we also converted the opt in/out actions to use the new model.
Notifications | Add New Setting to Help Prevent Browsers from Disconnecting our Notifier
We were having a number of reports that when clients minimize or do not have focus on their browser tab where they have our platform loaded, at some point the browser would simply disconnect our websocket connection that allows us to deliver notifications. Browsers do this to conserve the resources that they use on the user's computer, but minimizing background tasks.
We have implemented an adjustment that puts a lock on the browser tab and presents it as being active so the browser does not disconnect it. This works across several browsers including Chrome and Edge.
Twilio Carrier Integration
We have completed the first piece of the integration that allows us to send messages via the Twilio API on their carrier system. The next story will be to process incoming messages.
Conversations Bug Fixes
Multi-Recipient Form Doesn't Recognize Phone Numbers Entered
Contact Auto-Suggest Search Bar Irregularities (not matching on typed in names)
Claim/Close Buttons Don't Appear Sometimes on Login
Notification Dot Does Not Display on Conversation Reopening
CRUDy Update - Bulk Line Request Timeout Adjustment
On bulk line imports, we can now support up to 1500 lines to be imported in a single file without timing out.
Platform Health Items
CRUDy | Queue Dashboard - Created a queue dashboard for the Engineers to see the health of the various queues in our system.
Foundation | Add AccountId to Messages in the Message Table
Other Bug Fixes
CRITICAL: Custom Opt Outs Didn't Suppress Message
HIGH: RingCentral | Auto Responder Messages Not Always Posting
MEDIUM: Internal Billing | Date range should not be inclusive of end date
Page updated
Google Sites
Report abuse