5-3-2022 Release

Textel Platform Updates

Blast - Cloning Campaigns

We have added functionality that allows users to clone a Blast campaign. This will make it easy to quickly setup similar campaigns with a head start.

To clone a campaign, just click on the vertical ellipsis menu next to the campaign on the Blast Index page and select "Clone Campaign".

Contact Import History - Show Client's File Name

Last release we introduced a new page for contact imports. Since imports have moved to a queue-based backend, we can support much larger imports. We have updated the File Name that we store and display on this page to match the name of the file that the client imported. This will make it easier for our clients to have the context of which import is what.

Conversations - Message Authorship Tracking

Because we allow any user to send messages in a conversation regardless of if they have it claimed, we wanted a more reliable method to understand which user authored which message to the mobile contact.

So, we have updated our code so that we now track which user authored a message in a conversation, regardless of if they are the user who has the conversation claimed or not. This will provide more accurate reporting in the Conversation History Report.

Platform Health

It is a priority for us this quarter to address some of the underlying updates and improvements needed to make sure our platform is running smoothly and can scale.

BUG - Foundation | ContactMicroservice Logging Not Working
BUG - Contact Import Allows for Duplicate Contacts to Be Created
Moved Blast API Code Out of Foundation Repository
Created a Diff Package Build for Foundation
Change ACxess to Platform in the Code Base

Nice CXone Integration

Configurable Message Box Options

To support the ability to toggle on or off certain features in our message pop out panel, we have added an endpoint and the underlying data columns.

Enable/Disable Attachments
Enable/Disable Composing Message

RingCentral Integration

Emoji Shortcode to Unicode Translation

The RingCentral platform uses shortcodes to represent emojis when they are added in the teams messages. For example, :grinning: is a shortcode representing the smiley face emoji.

We added a method that recognizes the library of emoji shortcodes that are passed to us in a message from RingCentral and we convert that to a unicode character so the mobile contact will receive the intended emoji.

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