Embedded Files
Textel Platform Updates
Textel Platform Updates
Capacity Integration Progress
Handle Multiple Choice Responses from Capacity GCs
We have updated our handler to more effectively account for and display responses that result from a multiple path card in a Guided Conversation. On the web, these options would display as buttons to click, but buttons are not possible in SMS. However, we can display the options in a separated fashion to make it clear what to text in.
So, we will now display the "choices" in a multiple choice card as the individual words/phrases separated by a line break for each option.
Searchable GC Dropdowns
In a few places within our platform, we display a list of Guided Conversations for clients to choose from to select for routing. Now that we can see the data coming back, we realized we needed to make a usability enhancement. We have updated these dropdowns so that they are searchable and sorted A-Z making it easier to find the exact GC you want.
Progressive Web App - Expanded Mobile Capabilities
NOTE: This is not client-releasable yet as we still need to wait for iOS and do a few small bug fixes, but it is primed and ready very very soon. Our internal teams can use it but iOS notifications will not work until Apple does their release of 16.4.
Progressive Web App (PWA) - what is it?
A progressive web app (PWA) is a website that looks and behaves as if it is a mobile app. PWAs are built to take advantage of native mobile device features, without requiring the end user to visit an app store, make a purchase and download software locally. Downloads take place easily just by visiting the website and installing directly from the browser.
Why did we do it?
Mobile push notifications and a better option for our customers who want to access our platform via mobile, e.g. (specific desktop/app icon that displays on your device). BUT ALSO, Apple and their iOS is going to support mobile web push notifications starting either later this month or April. This has long been a blocker for iPhone users and their ability to get push notifications to their phone from the web. Please note: this still does rely on browser technology and sessions. So clients will need to be logged in to receive notifications. We currently have a 12 hour (which extends if there is activity) active session timer.
How to install?
Support documentation coming soon and will be pushed out when we want clients to do this, but in summary:
On iPhones:
Open Safari
Visit our platform at https://app.textel.net
Click the share icon at the bottom (square box with an up arrow)
Scroll down to the "Add to Home Screen" option
On Androids:
Open Chrome (other browsers may operate slightly different)
Visit our platform at https://app.textel.net
You should see a prompt at the bottom of the screen to "Add Textel to Home screen"
If no prompt, click on the vertical three dots at the top of the screen and look for an Add or Install option
Click that and it will add our icon to your home screen
Mobile Experience UI Updates
Updated Blast Campaign Setup Mobile View
While the Blast setup flow already does pretty well in mobile, we realized that on some phones, the stepper menu at the top would wrap in such a way that it would push the content down the page. We have updated that component to be consistent across all mobile views.
Hide Signature Toggle in Mobile Conversation View
Since adding a signature to your messages is a setting you can control on your profile page, we have hidden the option to turn it off conditionally per message because it was not compatible with our mobile view.
Public APIÂ | Queue Responder Usage Report
We have released a Public API endpoint that allows clients/partners to queue a Responder Usage report and then use the GET report endpoint to download it into their system of choice.
We have one more report left, the Opt In/Out report that is in progress now. That will complete making our excel-based reports from our platform, fully accessible via the API.
Platform Health - Fix Critical Package Vulnerabilities
Systematically update our Front End packages to resolve any critical vulnerabilities that exist. This also included fixing any breaking changes as well as configuring our PR builds to fail if critical package vulnerabilities exist.
Bug Fixes
MEDIUM - Claiming a bot session, clicking the claim button twice creates multiple cards
Page updated
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