3-9-2023 Release

Textel Platform Updates

Capacity Integration Progress

Creation of the Guided Conversation/Bot Flows Page

We completed the page in the Textel platform that will list out all of the client's Guided Conversations in Capacity, along with if that flow is active on any lines within Textel. Additionally, each Guided Conversation will have a button that will use the Magic Link functionality and drop the user into Capacity to make adjustments to the Guided Conversation.

Real-time Message Panel Updates in Bot Session

When a conversation is active in a Bot Session and a user is viewing it, we have updated our SignalR events so that when being viewed, the message panel updates in real-time as messages go back and forth between the mobile contact and the bot.

CRUDy Becomes a Web App!!!

Now that we have 2FA support for our application, we have transitioned our CRUDy tool from a desktop app to a web app that requires 2FA to access.

What does that mean?

No more downloads of the new desktop app versions. Updates will be pushed automatically to the web app with our deployments, just like our app.textel.net.
Our Capacity teammates who use Macs will be able to access CRUDy.
Easier, more convenient access to our account management tool while still being secure.

How do you access it?

It is required that you already have an application user who is set up with CRUDy permissions. If you do not, and feel you have a need to access to this tool, please reach out to Julia Dalton. All existing users will only need to make sure they do steps 2 and 3.
You will need to log into app.textel.net and go to your My Profile page and enable 2FA and set up your authenticator app.
Bookmark https://crudy.textel.net as your access point from here on out for CRUDy. You will log in as normal except you will be required to supply a 2FA code to complete the login. (If you do anything in our Test environment it would be crudy-test.textel.net).

Public API | Queue Opt In/Out Report Endpoint

This completes making our excel-based reports from our platform, fully accessible via the API. This specific report allows clients to get a list of their contacts' opt in or out statuses across the entire account and/or by line.

Public API Documentation - Reporting

Internal Systems API | Genesys Line Count Endpoint

To support sending line counts that need to be billed to Genesys, we have created an API endpoint that will be hit by our internal billing app to pull the line counts by client. This completes the two endpoints needed to bill Genesys CCaaS clients on v2.

Small Feature Updates

Platform App | Dismissing the Help Icon modal should be done by clicking anywhere else on the page instead of having to click on the icon again
Bot Terminology Updates - Within a few places in our app, we went through and resolved some inconsistencies between Guided Conversations, Bot Flows, Chat Bots, etc.
Responders | Lower Responder Cool Down Time Window to 20 seconds instead of 5 minutes
Twilio Integration | Update AuthToken to Use Service Password on Line Instead of Key Vault
Public API | Reporting Outbound Line Field Name Update

Developer Tooling | Service Bus Clone Tool

Service Bus is a technology framework that acts as a message broker, allowing our various microservices to talk to each other under the hood. We utilize this functionality heavily through our platform and when doing development, it can be a bit of a pain to keep the Service Bus topics/queues/subscriptions/rules in sync.

To save our Engineers time and make development faster, we created a tool that clones all of these things and accelerates the setup.