3-23-2023 Release

Textel Platform Updates

Bot Flows (Guided Conversations) in Textel - Progress

Updated the Configure in Capacity Link to Redirect to Specific Guided Conversations Page

On our Bot Flows page inside of Textel, the Configure in Capacity button will now take the user into the Capacity platform, directly on the Guided Conversation that needs to be configured instead of dropping the user on the Helpdesk homepage.

Updated the UI to Use Inquiry Field as Display Name

Since Guided Conversations in Capacity technically do not have a name, we wanted to provide a more relevant display name inside of Textel for users to easily understand which GC is which. We now have the ability to pull in the most recent inquiry that was set up on the Guided Conversation, aka the most recent trigger word/phrase that was set up on the GC, and use that in our dropdowns and other displays. This makes it much easier to identify which GC to select.

Twilio Line Update Utility Post-Migration

The goal of this story was to create a utility that allows our team to make updates to existing lines in bulk as we move them from Zipwhip to Twilio.

This utility will live in CRUDy and bulk update line names and messaging service association, inside of the Twilio console for lines within an account. It will also update our own system for the same set of provided lines so that the carrier is set to Twilio as well as setting the Messaging Service, Auth SID, and Auth Password for the lines to authenticate for sending/receiving.

Platform Health | Improve Phone Number Service

We refactored some pieces of our Phone Number Service that is responsible for validating phone numbers, across the different types. The code is used in many places within the code and was in need of some refinement to make sure it is accurately returning if numbers are valid or invalid.

Nice & Genesys CCaaS Integrations | Set Agent Id on Messages

We have updated how we record message authorship with our CCaaS integrations so that we set the agent ID on each message instead of Conversation claim. This will result in the external agent Id (the Id from Nice or Genesys) to be set and pulled into our Conversation History reporting for each agent-initiated message.

Bug Fixes

CRITICAL - Sinch | Status Callbacks Not Working
MEDIUM - Conversations | Subsequent Contact Edit Issues
MEDIUM - Blasts Created by Support Users Break Blast Index Page

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